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(Archived) Overnight Shift - Technical Support Analyst

Last Updated: 4/11/21

Job Description

CommScope is a global innovator in broadband technology. Our team collaborates with leading Service and Content Providers to build entertainment and communication solutions that are personalized and mobile. At CommScope, we are constantly redefining connectivity to power a smarter, simpler, more connected world. CommScope customers include service providers (cable, broadband, telco, satellite), commercial verticals, small enterprises, and the people they serve. We win when our customers win…and that drives everything we do.

Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build while growing and developing their careers. We thrive with change and know the value diversity plays in bringing forth new insights and generating better solutions.

Please note this position is for overnight Hours for this shift will be overnight 9:30pm-5:30am- to also include some weekend work.

Possibility for flexibility with days off but shift hours are as stated.

What to expect

You will ensure the security, reliability and availability of the information systems that support customers which include: system monitoring by addressing complaints; adding/deleting/modifying the appropriate descrambler unit, business system or tier information; entering commands or performing actions. Run daily reports/monthly audits/ad hoc reports. Safeguards application software databases and reports actual/ potential security risks and or violations. Provides telephone support and troubleshoots/ documents system hardware, software and operator problems and escalates when appropriate. Makes routine decisions and solves problems using standard operating procedures (SOP). Responds accordingly to moderately complex issues with minor impact to operations (cost, time, quality) as a result of error.

Requirements for Consideration
  • High School Diploma
  • 3 + years’ experience in technical support, help desk/call center work environment.
  • Experience working with Information Technology (IT) network systems.
  • Professional experience with DOS, VMS, Unix, Sybase and batch processing is essential, as well as, spreadsheet software packages.
  • Proficiency level in Microsoft (SQL, Word, Excel, Access).
You will excite us with
  • Associates Degree in Computer Science
  • 5+ years experience in Help Desk/IT Support or IT Technical capacity.

You will be rewarded with a comprehensive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan and participation in the Company’s Sales Incentive Plan.

Why CommScope?

Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build while growing and developing their careers. We thrive with change and know the value diversity plays in bringing forth new insights and generating better solutions.

CommScope is an Equal Opportunity Employer, including people with disabilities and veterans. To learn more visit [Register to View]

Company Details


CommScope, Inc.

Hickory, North Carolina, United States