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Systems Administrator (19001100)

CommScope, Inc.

Last Updated: 3/15/20

Job Description

The IT Systems Specialist is responsible for the maintenance/support of ARRIS’ Linux and Solaris-based enterprise infrastructure to ensure overall availability and reliability. Specific responsibilities include, but are not limited to, the following: trouble ticket resolution, management and support of Linux based hosts, VMware & virtualized environment support, performance monitoring & analysis, network configuration, troubleshooting. This position will also assist in the management and support of ARRIS’ enterprise backup & storage, Cloud based infrastructure and datacenter environments.

Key Duties & Responsibilities:

  • Trouble ticket queue management and ticket resolution.
  • Implement, manage and maintain ARRIS’ Linux- and Solaris-based enterprise infrastructure supporting critical business systems.
  • Implement, manage and maintain storage solutions (i.e. SAN & NAS) for Linux and VMware environments.
  • Identify and investigate system malfunctions: isolate causes of errors due to servers, desktops/laptops, storage, network, cabling, etc… 
  • Monitor usage, capacity and performance of systems.  Tune systems for needs and requirements.
  • Liaise with users and vendors to address problems and changes in requirements.  Work with vendors to resolve hardware and software issues.
  • Maintain system documentation including licensing, hardware and software inventory, security data, user manuals, Visio-style layouts, etc.
  • Plan and implement upgrades to IT systems; install and configure hardware and software.
  • Assist Sr. Administrators in building servers, clusters and networks from box to the rack
  • Ensure systems are properly backed-up; implement backup procedures for disaster recovery purposes.
  • Serves as an escalation and primary contact for issues reported by company users.
  • Perform other/additional duties and projects as assigned.


Education and Experience:

Must have 0 to 2 years minimum of *Unix Systems Administration or equivalent experience.  (New Grads can apply). Exposure to storage technologies, VMware and scripting desirable.


Additional desired skills: 

  • Linux (UNIX) Administration
  • Bash/sh/Perl/shell Scripting
  • Base networking skills/protocols (TCP/IP, DNS, DHCP)
  • Backup and Recovery method
  • Understanding of IP networking and implementation
  • Working knowledge of VMware’s vSphere and related technology
  • Working knowledge of Microsoft's O365 messaging platforms
  • Working knowledge of Veeam platform to implement data backup and disaster recovery strategies
  • Working knowledge of high availability scenarios using VMware
  • Working knowledge of networking hardware
  • Ability to troubleshoot applications in a terminal services or console environment
  • Ability to train non-technical employees in complex computer functions
  • Displays high level system and network problem solving skills
  • Team player who is customer-service oriented 
  • Well organized self-starter
  • Strong oral and written communication skills
  • Able to develop project plans and manage accordingly
  • Able to work with a culturally diverse user-base
  • Ability to maintain confidentiality to protect client’s privacy and proprietary organizational information

As an EOE/AA employer, ARRIS will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, and veteran or disability status.

Company Details

CommScope, Inc.

Hickory, North Carolina, United States