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Prncpl Software Engineer (19002200)

CommScope, Inc.

Last Updated: 4/5/20

Job Description

  • Provide strategic direction and logistical support for IT-related activities to support operations and efficiency of the development organization.
  • Build, maintain and continuously improve an infrastructure for a multi-site development team including source code repository, build tools and scripts, continuous integration infrastructure, packaging and deployment tools.
  • Establish and maintain agile development toolset including tools for managing user stories and product defects.
  • Establish processes and tools to maintain code base integrity, including check-in validation rules and branch/merge processes.
  • Investigate and recommend best practices for maintaining code quality, including development of code metrics, code review workflows, code coverage measurement and the use of static and dynamic analysis tools.
  • Influence and drive operational excellence best practices within the organization.
  • Perform system administration duties on assigned applications such as the internal and external Tools (bitbucket, Jenkins, fisheye, crucible, Nexus).
  • Monitor applicable system monitoring ticketing queues on a 24x7 basis to identify and resolve potential application issues.
  • Follow organizational and Agile standards and methodologies to assist in the analysis and determination of appropriate technology-based solutions to challenges as they relate to Enterprise Applications, Infrastructure, and IT Support.
  • Developing and maintaining processes, tools, and documentation in support of the end-user technology environment.
  • Assist customers (end users) with configuration, troubleshooting, and going usability of assigned applications.
  • Provide timely responses to customer and management requests on a regular basis. Provide in-person and remote (telephone) support to customers on specific and general questions/issues.
  • Follow policies and procedures when assisting customers to ensure proper handling of requests.
  • Create, manage, document, and update tickets as necessary within the ticketing system(s) (Jira, ServiceNow, etc.)
  • Work with the IT Support team and other pertinent IT groups to resolve technical problems.  
  • Troubleshoots and resolves escalated issues.
  • Participate in the evaluation of new software and hardware when tasked and as needed.
  • Responsible for special projects and additional duties or tasks, as assigned by manager.
Qualifications must have B.S. and 10+ years of experience 

Company Details

CommScope, Inc.

Hickory, North Carolina, United States