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IT Site Support Technician

CommScope, Inc.

Last Updated: 7/27/21

Job Description

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Are you passionate about customer service and solving technology problems? As n IT Site Support Technician in our Catawba, NC manufacturing facility you will be faced with new technical challenges every day.

How You'll Help us Connect The World

This isn’t a role where you sit at a desk, our technicians perform activities related to the set up or technical support of employee computers, servers and peripherals that and advances more complex problems to the next tier technical support team or outside vendors. They work with employees in a variety of settings which may include providing phone or email support, remote access to computers, as well as providing desk side support. Technicians are-responsible for general oversight of all IT hardware.

They help identify user requirements, monitor LAN performance and perform network security management. They provide support to users at multiple sites such as business offices, engineering labs, manufacturing, and distribution warehouses. This role requires travel to other sites within a two-hour radius of the Catawba facility.

Required Qualifications for Consideration

  • High School Diploma or GED and 2 or more years experience providing outstanding IT support experience to customers
  • Confirmed analytical and troubleshooting skills
  • Ability to walk, climb (stairs/ladders), sit and stand for long periods of time and lift up to 50 lbs.
  • Ability to travel to regional offices and facilities

You Will Excite Us If You Have

  • A+ or +Network Certification and in-depth knowledge of hardware and software including Windows 10 as well as knowledge of cabling and MDF and IDF hardware

What happens after you apply?

Learn how to prepare yourself for the next steps in our hiring process by visiting [Register to View]

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [Register to View] You can also learn more about CommScope’s accommodation process and EEO policy at [Register to View]

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Company Details

Hickory, North Carolina, United States