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Staff Engineer, Quality

CommScope, Inc.

Last Updated: 7/25/21

Job Description

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

How You'll help us connect the world:

Quality Engineer is responsible for ensuring that the company’s global practices, procedures are communicated and practiced for HELIAX BU.

Quality Engineer will be accountable for the systems & controls throughout HELIAX supply chain within the region as well as support HELIAX team globally.

As a member of Quality team, the role of which is to implement a unified approach towards Product Development Process, Managing Customer & Internal Quality issues & develop Systems & Controls with the intent to deliver high quality products and services in a manner that meets the high standards held by CommScope.

The person has to be a champion of Quality to both internal and external clients.

Quality Engineer will utilize new methodologies and ways of thinking and be able to resolve the natural differences that exist in an organization. This includes but is no limited to Design of Experiments (DOE), use of Statistical Process Control (SPC), FMEA’s, TL9000/ISO and Lean Manufacturing.

Must think global & must be flexible & not limit to a specific region although the focus will be on the specific region/location.

Duties & Responsibilities

Provide feedback into a living three-year quality strategy specific to their areas of responsibilities to help drive excellence across all products and align with the overall company Quality organization and implement Quality Assurance industry best practices. This strategy will incorporate the required elements of corporate, business unit, customer and organizations such as Operations, Procurement and Finance.

3 key areas of quality relating to the design of systems and the critical to Quality (CTQ) elements for HELIAX.

Quality Improvement: the purposeful change of a process or product to improve its dependability along with identifying improvement opportunities, provide support with process documentation and metrics identification and ensure compliance.

Participate in collaborative multi-functional teams to deliver companywide quality solutions incorporating best practices.

Quality Assurance: designed systematic preventative actions necessary to provide confidence that products and services meet given requirements all the time.

Quality Control: inspecting and testing efforts to maintain the integrity of a process or product’s.

Support Global Quality System as a member when necessary

Lead and direct local improvement projects, establishing benchmarks and best practices and aligning with overall business goals for areas on responsibility.

Review global and regional (Z) reports. Take corrective actions as required and escalate potential catastrophic events.

Quality Assurance

Create and implement local site internal audit plan to ensure compliance with ISO 9001 standard.

Provides input into Corporate requirements and takes action to implement BU and corporate requirements into the Formulation of standard operating procedures to support Quality Management System

Responsible for monitoring both the performance and QA processes to verify that the prescribed methods are being followed for the Supply Chain they are assigned.

Constant improvement or reinvestment incorporating best practices for a new systems and current system enhancements.

Quality Control

Evaluate the effectiveness of the local quality and assure compliance to all corporate and local policies, as well as compliance with national and international standards and legislation. Develops, recommends and implements changes as needed based on evaluation

Management review meetings in conjunction with ISO 9001 compliance requirement

Supervise the duties/functions of assigned areas of responsibility necessary to assure regulatory and accreditation compliance and guide the management on these issues.

Integrates the Audit function into quality improvement projects for plant systems and products

Review weekly and monthly reports provided by global and site management to ensure goals and objectives are being met

Compliance with testing and inspection procedures.

Develop and maintains effective relationship with employees through timely communication. Maintain a level of knowledge, appropriate to job level, of internal systems in-order-to provide support to Quality staff.

Distribute weekly report of group performance and issues.

Support, attend and participate in weekly Global meetings and other meetings as vital to meet goals and objectives

Provide guidance to develop systems and processes to meet or exceed customer requirements. Implement those approved.

Responsible for the development of QA metrics and targets for each product and as part of a cross-product initiative to assure all products work independently and together in a high quality manner.(Product/Service requirements of Customer)

Takes initiative and action to respond, resolve and follow up regarding quality issues with all customers (Internal and External) in a timely manner.

Required Qualifications:

Include demonstrated competencies along with physical & interpersonal skills.

10 +years of exp. Preferably from Optical Fiber Industry.

Proven ability to collaborating & leading.

Previous experience with implementation of ISO9000/TL9000 Quality Systems

Solid understanding of Quality tools such as; TQM, FMEA, DOE, Six Sigma, SPC, FMEA, Control Plans, Root Cause Analysis, Poke Yoke, Kaizen Lean Manufacturing etc. Preferably a Blackbelt with knowledge of Minitab Software.

Experience with developing/documenting procedures. Use of Quality Engineering methods in inspection

Must be familiar with a wide range of reliability, environmental, and qualification programs

The ability to monitor effectiveness of quality programs as well as development reports and implement corrective action programs on an as needed basis.

Ability to develop and implement structured QA processes, procedures and CTQ measures in a rapidly changing environment

Excellent decision-making and interpersonal skills are essential

Ability to coordinate with teams across departments and/or cross functional personnel located at multiple facilities.

Ability to prioritize multiple priorities and maintain the accurate balance between meeting the business needs and managing the available resources.

International travel necessary.

Why CommScope?


Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build, while growing and developing their careers. We thrive with change and know the value diversity plays in bringing forth new insights and generating better solutions.


It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.



Company Details

Hickory, North Carolina, United States