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Primary Reason Why Classification Exists
To perform routine telecommunications work in receiving and processing emergency and non-emergency calls for the police department.
Distinguishing Features of the Class
An employee in this class is responsible for receiving service calls from the public, prioritizing calls, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations. Emphasis of the work is on taking emergency calls from citizens or businesses, data entry into emergency CAD dispatch consoles, providing information and referral to the public, and communicating with police and fire officials during emergencies. The employee must have the ability to handle multiple situations at a time and the ability to make decisions quickly under stressful situations. Work is supervised by a shift supervisor or law enforcement officer. Work is evaluated on the basis of handling calls according to defined protocols, personal observation, review of tapes, and feedback from public safety personnel and the general public.