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Technical Writer

CommScope, Inc.

Last Updated: 6/05/21

Job Description

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

The technical writer team plays an integral role as the prime for installation, commissioning, software upgrades, software, and hardware feature functionality documentation for internal and external customers!! Part of the technical documentation team that delivers comprehensive and detailed publications related to our technology, products, processes, and operator procedures. Tasks include writing, editing, and quality control of several parallel streams of guides for our various programs.

How You'll Help us Connect The World

Work with PLM, R&D, and Technical Support to generate manuals, customer communications, release notes, MOPs (Method of Procedure), and other customer-facing documentation for CommScope wireless products. This includes the generation of documents for new products or communication and updating the existing documentation for release over release changes. Work with the extended team to collect input, generate documents following the policies and templates, and hold reviews. Publish the final documents to online repositories. Responsible for the quality of deliverables and ensure that all customer-facing documents meet the required levels of quality and are delivered on schedule.

Required Qualifications for Consideration
  • Bachelor’s degree in engineering, applied science, IT, communications, technical marketing, or technical writing.
  • 1+ year of professional experience creating and maintaining technical publications
  • 1+ year of professional experience with CCMS, preferably DITA
You Will Excite Us If You Have
  • Experience with Oxygen XML
  • Excellent English writing skills
  • Strong interpersonal skills, ability to work with a variety of peer teams
  • Commitment to quality
  • Ability to collaborate with diverse remote teams in different time zones
  • Self-driven and looking for ways to work around hurdles
  • Ability to multi-task and work with shifting priorities
  • Experience with Adobe FrameMaker
  • Experience with Microsoft SharePoint
  • Background in or exposure to mobile telephony, wireless networking, data networks, or hardware or software development
What happens after you apply?

Learn how to prepare yourself for the next steps in our hiring process by visiting [Register to View] Why CommScope

CommScope is pushing the boundaries of communications technology. For more than 40 years, we’ve been leaders in innovating 5G, private networks and Gigabit speeds everywhere – we're always anticipating what’s next. Developments such as the Internet of Things, seamless connectivity, Cloud, and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

CommScope is an Equal Opportunity Employer, including people with disabilities and veterans. To learn more visit [Register to View]

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.

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Company Details

Hickory, North Carolina, United States