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Sr. Product Manager (665086500)

CommScope, Inc.

Last Updated: 10/09/20

Job Description

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

Job Title: Senior Product Manager, Customer Experience

Location: Sunnyvale, California

Position: Full-time

Overview

As a senior product manager in the CommScope RUCKUS Cloud Services team, you will be responsible for defining the customer experience elements of all key Cloud and on-premise software and subscription products offered by RUCKUS. Customer experience elements include, but not limited to,

  1. Various licensing options (perpetual, subscription, pre and post consumption, bundling) for types of customers such as Enterprises, Managed Service Providers, Carriers
  2. Engaging the cross-functional teams comprising of central IT, product engineering, DevOps and program management, customer support, product, channel, and corporate marketing teams as well as training sales, SEs and partners
  3. Harmonizing the front-end user experience aspects of various products developed within RUCKUS
  4. Defining and guiding key UX design tenets to both RUCKUS and broader CommScope product managers for their products

The products include cloud-scale network management for Wi-Fi, Switching, IOT, SD-WAN and firewall solutions as well as big-data and ML/AI powered analytics services. You will work with an internal UX design development team, that work very closely with individual product managers but can sometimes miss out on the broader customer expectation that all the products from a vendor have a similar look and feel, work-flow and experience.

Purchasing is a key aspect for the customers, including pre-purchase evaluation methodologies such as trials and demos. It is paramount that the customer gets the feeling the products were not designed in silo, and that the pricing/licensing/activation/support flows are harmonized across all products.

Responsibilities

  • Work with internal and external users to understand user interface and UX problems
  • Work with internal and external users to understand monetizing possibilities including evaluating 3rd party tools
  • Work with UI Design team to create user-centered designs by considering customer feedback, technical constraints / opportunities and usability findings
  • Clearly define user personas and their requirements across the product line
  • Work closely with the cross functional teams to ensure thorough understanding and implementation of use cases and requirements

Required Qualifications & Experience

  • 8+ years of experience as a Product Manager with focus on customer experience and customer success in the SaaS space – including licensing, pricing, monetization for SaaS products
  • Has experience designing end user licensing workflows and understands dependencies on backend business functions and systems.
  • Business systems analysis background is a plus. Is familiar with analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
  • Experience with CRM systems such as Salesforce. Is comfortable discussing design requirements related to customer master and parts master.
  • Experience creating conceptual sketches, wireframes, visual design comps, multiple design assets, and prototypes as a UX Designer, Interactive Designer, or HCI Designer on highly complex projects is a plus
  • Relentless desire for innovation, balanced with business needs, and customer expectations
  • Experience working in a collaborative team and working directly with engineers for implementation of designs

Highly Desired Skills

  • Understanding of platform architecture and cloud services
  • Previous experience integrating monetization/CRM tools like Zoura, SFDC, MSFT Dynamics
  • Experience with designing for enterprise audiences
  • Familiarity with the technical considerations involved with designing for web
  • Understanding of software development tools and processes

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.

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Company Details


CommScope, Inc.

Hickory, North Carolina, United States