Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.
Req ID: 56638
Location: Richardson, TX
Entity: CommScope Technologies
Maintain commercial wireless networks by providing technical support to external customers, including distributed antenna systems (DAS) for value added resellers (VARS), distributors, partners, and original equipment manufacturers (OEMs). Diagnose hardware and software issues within cellular wireless DAS networks in order to provide end-to-end issue resolution. Meet or exceed distributed coverage and capacity systems (DCCS) scorecard and performance targets. Maintain customer service level agreements (SLA) targets for network management including regular system software upgrades and disaster recovery. Assist customers with installations and upgrades to cellular wireless DAS networks and provide on-site project support to troubleshoot issues. Monitor wireless network hardware performance, resolve network issues and analyze issues to make future improvements. Use trouble ticket tool to submit, update, and track resolution of customer issues, and create a documented closed loop for each customer issue and compliant. Identify, predict, interpret, and evaluate alarm conditions in customer networks that would require hardware repair. Support new product introduction (NPI) and work closely with R&D and product line management (PLM) prior to launch of new products or software, including pre-testing software and products in the technical support lab. Collaborate with quality, manufacturing, PLM, and R&D in root cause analysis (RCA), including recommending and tracking software or hardware improvements stemming from RCA analysis. Work with quality to open quality notifications for widespread or frequent issues. Participate in the DCCS customer helpline tool to resolve customer issues. Assist customers with active das designs, including Visio and iBwave. Work with R&D and quality to improve the customer experience and ease of use for DCCS products. Host ad hoc customer training sessions upon demand for installation, commission, operations, and maintenance of das equipment. Provide customer feedback on usability and robustness improvements to the network. Work with technical writers to provide customer delivered documents. Review repair requests before logging them and submitting the repair request to the customer service team. Review customer deliverable documents from PLM, design, and technical writers. Install and maintain hardware in the technical support lab which assists in the reproduction and troubleshooting of customer issues. Review and correct vendor Bill of Materials with production coordinators to assist in placing customer orders accurately.
Master’s degree in Electrical Engineering, Telecom Engineering, Optical Engineering or related field and 2 years of work experience
Testing and Optimization of Commercial Deployments of LTE; Testing and Optimization of Commercial Deployments of GSM, CDMA, and UMTS; Tier 1 Wireless Carriers; Troubleshooting Experience with Over-The-Air Repeaters; Troubleshooting Experience with Passive DAS; and Troubleshooting Experience with Optical DAS.
It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.