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Customer Service Representative

CommScope, Inc.

Last Updated: 6/13/21

Job Description

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to build what's next….come connect to your future at CommScope. We are looking for someone who enjoys encouraging and cultivating relationships with current and potential customers to join our fun and upbeat customer service team in Charlotte, NC.

How You'll Help us Connect The World
Our Customer Service Representatives (CSR) use in-depth knowledge of CommScope products and capabilities to handle orders from the point of quotation up to and including the time the order ships. They help with product selection, quote generation, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials. The CSR acts as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling. They also participate in the ongoing product, process, and work with sales to develop and participate in training meetings. Commscope provides a strong benefits package including 401K match, healthcare and dental plans and time off.

Required Qualifications for Consideration
• A completed associate degree in Business, Communication or related field with a minimum of two years of sales support or customer service experience
• Ability to understand technical information as well as product specifications and excellent interpersonal and follow-up skills
• Solid understanding of Microsoft Office (Outlook, Excel, Teams, Word.)

You Will Excite Us If You Have
• A completed Bachelor's degree and experience working in a Business to Business environment
• SAP experience

What Happens After You Apply?
Learn how to prepare yourself for the next steps in our hiring process by visiting [Register to View]

Why CommScope
CommScope is pushing the boundaries of communications technology. For more than 40 years, we’ve been leaders in innovating 5G, private networks, and Gigabit speeds everywhere – we're always anticipating what’s next. Developments such as the Internet of Things, flawless connectivity, Cloud and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. CommScope is an Equal Opportunity Employer, including people with disabilities and veterans. To learn more visit [Register to View]


It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.

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Company Details

Hickory, North Carolina, United States