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(Archived) Customer Service Clerk

Last Updated: 2/07/20

Job Description

Essential Duties and Responsibilities:

  • Create professional business relationship with our customers in order to build customer loyalty.
  • Process incoming orders, which includes customer confirmations, order accuracy verification, and credit release if needed
  • Liaison between manufacturing and customers
  • Answer incoming telephone calls in a courteous and professional manner
  • Maintain customer database
  • Process customer inquiries
  • Communicates customer’s needs and expectations in a timely manner to production department

Sales Support

  • Matching and filing orders
  • Able to react to change productively and handle other essential tasks as assigned
  • Perform some receiving duties - processing paperwork, entry of items into inventory, etc.
  • A major responsibility of this position consists of time on the telephone with customers (internal and external; and sales taking orders, answering questions, problem solving and building a more cohesive relationship. Position also involves order entry which covers entering the orders into JDE and working with corporate credit on credit releases. This part of the position also includes checking orders for accuracy after entry, matching and filing shop copies to originals from customer
  • Time is also spent following up regarding delivery dates promised to customer, serving as a liaison between the customer and the production department to make sure all communication is understood, sample request from customers, monthly inventory and additional training for improvement
  • Must be able to perform other duties as deemed necessary by management
  • Must be able to gather and report the daily, weekly, and monthly data to Smart Sheets

Minimum Requirements:

  • •Computer Experience, preferably JD Edwards Computer System
  • •Previous Customer Service Experience or a related field (1-3 years)
  • •Knowledge of business machines - Fax, Copier, Scanner, Calculator
  • •Knowledge of Microsoft Word, Excel, Outlook


  • High School Diploma or GED

Company Details


Hickory, North Carolina, United States