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Administrative Team Lead / Catawba Valley Urgent Care - Piedmont / Full Time / 1st Shift / (posted 08/20/2021)
Promotes a professional patient-centered practice image by efficiently performing a variety of business and clerical tasks designed to facilitate the smooth flow of patients and work throughout the medical office. Accurately registers patients, manages the telephone, effectively schedules appointments, reviews & prepares electronic health records to ensure necessary reports & confirms records are available for the patient visit, collects payments and co-payments and enters charges as necessary to capture the maximum payment reimbursement for services. Utilizes a team based approach to all tasks. Supports and serves as back up to Practice Coordinator as directed.
Education and Credentials
High School diploma or equivalent. Medical terminology. Extensive knowledge of information systems, third party payers: Medicare, Medicaid, and Worker���s Compensation and Managed Care. Experience with Compliance Issues, ICD and CPT coding.
Three years working in physician practice as an Administrative Assistant II with medical coding and billing responsibilities using an electronic health record (EMR). Knowledge of general medical office operations. Given training on-the-job experience, incumbent should be proficient in the basic aspects of the position within three months of employment date.
Professionalism and exhibits a positive attitude. Must have ability to establish & maintain effective relationships with patients, employees, public, external agencies and others while providing excellent customer service with empathy and compassion. Able to be flexible and work as a team. Demonstrates the ability to consistently multi-task while dealing with a fast and sometimes stressful environment. Goal setting skills. Ability to take initiative, exercise independent judgment, organize, plan, delegate and prioritize work. Shows initiative, problem solving & critical thinking skills. Confidentiality of patient information. Ability to operate standard office machines such as multiple-line telephone, calculator, fax machine, copier, and computer while using good typing skills. Good grammatical, punctuation and mathematical skills.
Hickory, North Carolina, United States